Returns & Refunds

The first step would be to contact us.

In case you change your mind about your purchase, please make sure you return it in its original condition and we will exchange or refund it for you.

Unless the item happens to be faulty, this should be within 14 days of receiving the order. Original condition means

-that the item has to include original packaging
-the item is undamaged and in a sellable condition.

Once the item is returned to us, we will refund back to original purchase price, minus the shipping costs. 

The below items are excluded from our goodwill returns policy unless faulty or not as described

• Coils
• Opened bottles of liquid
• Personalised products (makeup products, hygiene products etc) 

This does not affect your statutory rights.

• If you happen to have changed your mind about an item, you can return it, provided that it is in sellable condition, for an exchange or refund. Unless faulty this should be done within 14 days of receiving the item.
• We will refund back to original method of payment; this excludes any items on sale.
• Unwanted items when we mention sellable condition we expect this to mean;
  1. Original packaging
  2. Undamaged (excludes normal examination of the product as you might have done in store)
• If you are returning some of your items, then we will only refund the total cost of the returned items.
• This does not affect your statutory rights.
  Please note - Refunds will not include any shipping cost.
  
  

When returning an item, the chosen payment method at the time of the purchase of your item, will determine how your refund is processed.

Credit / Debit Card – Your refund will go back to the same card you purchased on.

PayPal – This will be debited into your PayPal account straight away.

When shopping with us over the phone or online you’ll be pleased to know that you are covered by the Consumer Contracts Regulations 2013. These regulations have been set-up for you to be able to cancel your order if the goods aren’t what you expected. After all, we do all make mistakes now and again.

This regulation allows you to return an item to us up to 14 days after delivery. During this time, you must make sure you look after the product(s). Items when returned to us must be in a sellable condition and including original packaging.

You’ll be refunded back to your original payment method minus postage. We will process your refund as soon as the item has come back to us. It can take up to 5 days for your bank to transfer the funds to you but this is bank dependant.

To find out how to return to us free of charge please contact us with your order number by emailing us at admin@huxbay.com

These regulations do not apply to make-up products, hygiene products, coils or juices as these are perishable items and also doesn’t apply to items that have been personalised.

This doesn’t affect your statutory rights.

As we all know sometimes there are manufacturing faults in items that stop them working. We like to make sure that this is resolved with minimum of fuss and time for our customers.

You contact us by email, we can go through any fixes for the item and make sure with you that the item is faulty, we don’t want you to send something back when it may have been accidentally put into sleep mode for example.

Once we have made sure the item was faulty we will then send over the details on how to get the item back to us along with the free returns postage label.

The above does not apply to coils and juices as these are perishable items.